Terms and conditions

General conditions of Sale

Index of the page

  1. Introduction
  3. Acceptance of sales conditions
  4. Purchase mode
  5. Terms of payment
  6. Transaction security
  7. Shipping and delivery of products
  8. Right of withdrawal
  9. Complaints
  10. warranty
  11. Jurisdiction and applicable law
  12. Copyright images
  13. Privacy protection
  14. Cookie policy
  15. Address and ownership of the website

  16. 1. IntroductionThese terms and conditions of sale (hereinafter only “General Conditions”) govern the sale of products marketed by www.gaiavelli.com. All contracts for the purchase of finished products, through the website www.gaiavelli.com and according to the procedures indicated therein, between the seller and the customer, will be governed by these General Conditions. All published prices are inclusive of VAT

    2 – Acceptance of sales conditions

    • The contract stipulated between Gaia Velli and the Customer must be concluded with the acceptance, even if only partial, of the order by Gaia Velli, who reserves the right, at its sole discretion, to accept the order. Acceptance is considered tacit, unless otherwise communicated in any manner to the Customer. By placing an order in the various ways provided, the Customer declares to have read all the information provided during the purchase procedure and to fully accept the general conditions and payment transcribed below.
    • If the Customer is a final consumer (ie a physical person who buys the goods for purposes not related to his professional activity), once the online purchase procedure is completed, he will print or save an electronic copy and, in any case, keep the present general conditions of sale, in compliance with the provisions of Articles 3 and 4 of Legislative Decree n. 185/1999 on distance sales.
    • Any right of the Customer to compensation for damages or compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damage to persons and / or property caused by the non-acceptance, even partial, of an order.

    3 – Purchase methods

    • The Customer can only purchase the products present in the electronic catalog of the site www.gaiavelli.com at the time of placing the order, as described in the relevant information sheets. It is understood that the image accompanying the descriptive card of a product may not be perfectly representative of its characteristics, and may differ slightly in color and size. All purchase support information is intended as a simple general information material.
    • The correct receipt of the order is confirmed by Gaia Velli by an e-mail reply, sent to the e-mail address communicated by the Customer. This confirmation message will contain Date and Order Number, to be used in any further communication with Gaia Velli. The message re-proposes all the data entered by the Customer who undertakes to verify its correctness and to promptly communicate any corrections, according to the procedures described in this document. The Customer can also check the status of his order by accessing the web area dedicated to him under the heading “my account”.
    • The Customer can request the cancellation of the order until the moment when it is not yet in stock. The order status is clearly visible in the “Order Status” section of your Personal Area. The order can no longer be canceled if the indication “Order in process” appears.
    • All prices on the site are intended as prices to the public and, therefore, inclusive of VAT. Gaia Velli reserves the right to change prices at any time, without notice. In the event that an incorrect and / or clearly negligible price is published, for any reason (error in our systems, human error, etc.), the order will be canceled, even in case of initial validation.
    • The website www.gaiavelli.com does not show the quantity of products available at the time of ordering. Since the simultaneous access of many user-users and the simultaneous possibility of “online” orders change the availability of the product, Gaia Velli does not guarantee the certainty of assigning the ordered goods.

    4- Method of payment

    • Wire transfer
      In the case of payment by bank transfer, the sending of the order will take place only at the time of actual crediting to the c / c of Gaia Velli, or following the sending of the payment slip, bearing the code CRO, to the following address e-mail: info@gaiavelli.com
      These are the data to make the bank transfer:
      Gaia Velli
      IBAN: IT69H0542404010000005000051
      BIC / SWIFT: BPBAIT3B
      Reason: enter the NUMBER and the DATE of your order.
    • PayPal
      In case of purchase through the PayPal payment method, at the end of the order the Customer is directed to the PayPal login page. The order amount is debited from your PayPal account at the time the order is acquired.
      In case of cancellation of the order, both by the Customer and in case of non-acceptance of Gaia Velli, the amount will be refunded to the customer’s PayPal account.
      The cancellation of the order is possible until the moment when it is not yet in stock. The order status is clearly visible in the “my account” area and can no longer be canceled if the indication “Order in process” appears.
      Required the cancellation of the transaction, under no circumstances Gaia Velli can be held responsible for any damages, direct or indirect, caused by delay in the failure to release the amount committed by PayPal. At no time during the purchase process Gaia Velli is able to know the customer’s financial information. Since there is no data transmission, there is no possibility that these data are intercepted. No computer archive of Gaia Velli contains, nor does it preserve, such data. For each transaction made with the PayPal account, the Customer will receive a confirmation e-mail from PayPal.
    • Unpaid orders: unpaid orders will be automatically canceled after 20 days from the order date.

    5- Security of transactions

    Online transactions with a credit card can only be made through Paypal , on the Paypal website, through a secure server that adopts the SSL (Secure Socket Layer) protection system. This protocol, certified by Verisign, allows communication in a mode designed to avoid the interception, modification or falsification of information. Gaia Velli does not know the credit card data used by her clients.

    6- Shipping and delivery of the works

    Delivery times are 15-20 days (excluding Saturdays and holidays) from the time the order is paid. If this is not possible, for example due to products that are temporarily out of stock, or if your data are incomplete, you will be notified by e-mail or telephone. The packaging and shipping are carried out with the utmost care and attention, but if something does not satisfy you, please let us know.

    Shipments in Italy and in San Marino

    • Shipping costs in Italy and for the Republic of San Marino are included in the price shown on the website.

    The courier is reported at the time of order and may change only in exceptional cases. The couriers we work with are: Bartolini, GLS, UPS and SDA . The courier is not required in any way to make advance phone calls to the recipient. If you have this need, choose delivery by appointment.

    Shipments Abroad

    We ship to certain European countries (see table below). The above conditions are valid for Italy and San Marino: for shipments to other countries, there may be variations in delivery times and shipping costs, which are calculated based on the weight of the products ordered and shown in the online form before of sending the order.

    Delivery times: 20-25 days, depending on the destination country, the service is expressed and traceable
    Shipping days : every weekday.

    For more information on transport costs see the table below:

    NATION from 0 to 2 kg from 2 to 5 kg from 5 to 10 kg from 10.1 to 15
    Austria € 11.90 € 11.90 € 11.90 € 12.90
    Belgium € 11.90 € 11.90 € 11.90 € 12.90
    Croatia € 11.90 € 16.50 € 19.50 € 22.50
    Denmark € 11.90 € 13.50 € 15.50 € 17.50
    Estonia € 14.50 € 14.50 € 21.50 € 21.50
    France € 11.90 € 11.90 € 15.90 € 15.90
    Germany € 11.90 € 11.90 € 11.90 € 13.90
    Great Britain € 11.90 € 11.90 € 18.00 € 18.00
    Greece € 14.50 € 14.50 € 21.50 € 21.50
    Lithuania € 15.50 € 19.90 € 27.90 € 32.90
    Latvia € 15.50 € 19.90 € 27.90 € 32.90
    Luxembourg € 11.90 € 11.90 € 11.90 € 13.50
    Malta € 14.50 € 14.50 € 21.50 € 21.50
    Netherlands € 11.90 € 11.90 € 11.90 € 13.90
    Poland € 12.90 € 17.90 € 19.90 € 22.90
    Portugal € 14.50 € 14.50 € 21.50 € 21.50
    Romania € 14.50 € 14.50 € 21.50 € 21.50
    Czech Republic € 11.90 € 11.90 € 20.90 € 20.90
    Serbia € 11.90 € 16.50 € 19.50 € 22.50
    Slovakia € 14.50 € 14.50 € 21.50 € 21.50
    slovenia € 11.90 € 12.90 € 15.90 € 18.50
    Spain € 11.90 € 11.90 € 18.50 € 18.50
    Sweden € 14.50 € 14.50 € 21.50 € 21.50
    Hungary € 11.90 € 14.90 € 17.90 € 20.90

    The above countries are completely free of customs fees, taxes, etc. so the price is final.

    7- Right of withdrawal

    Pursuant to Legislative Decree 206/2005 (Consumer Code), you have the right to withdraw from the contract without penalty and without specifying the reason within 14 working days from the day you receive the products. To exercise the right of withdrawal you must inform us of your decision with an explicit declaration, for example by e-mail or regular mail, within the expiration period of the withdrawal period. To this end you can use the withdrawal form, but it is not mandatory.

    Subsequently, you must return the products intact, in the original packaging, within 14 days from the communication of your wish to withdraw, to the following address: Gaia Velli – Via FS Abbrescia, 102 – 70121 Bari

    The return of the products is at your charge and under your responsibility. Do not return products on delivery, as they will not be accepted. As soon as we receive the products we will reimburse the sums paid in our favor, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive type offered by us) within 14 days, with the same payment method used by you, unless otherwise agreed and at no cost to you.

    If the products ordered are not collected and return to the sender, you will still be required to pay the shipping costs incurred by us for the return of the package. Damaged or altered products are excluded from the right of withdrawal.

    8- Complaints

    Any complaint must be addressed to Gaia Velli, Via FS Abbrescia 102, 70121 Bari.

    9- Warranty

    All products purchased are guaranteed for 24 months against any defect that prevents their correct use, in which case we will replace them at our expense. For products with an expiry date of less than 24 months, the warranty will be applicable until the expiration date.

    For any problems related to the transport of products, the customer is required to verify the integrity of the package and its contents and to report any anomaly within 48 hours of receipt.

    10- Jurisdiction and applicable law

    The contract of sale between the customer and Gaia Velli is concluded in Italy and regulated by Italian law. For the solution of civil and criminal disputes arising from the conclusion of this contract of distance selling, if the customer is a consumer, the territorial jurisdiction is that of the reference hole of his municipality of residence; in all other cases, the territorial jurisdiction is exclusively that of the Court of Bari.

    11- Copyright images
    The buyer is aware that he buys a photographic print and that this does not in any way alter the copyright on the images. The prints are then sold exclusively for private use, study, for decorative use and collection. Under no circumstances may the images be used for commercial or editorial purposes, in any form. Any special uses must be agreed in writing. For commercial or editorial use, send an email to info@gaiavelli.com

    12- Privacy protection

    Personal data collected through this site will be processed in accordance with Legislative Decree 196/2003 on the protection of privacy, and therefore will be used exclusively for the purposes indicated, kept confidential and communicated only to those responsible for delivering the products (Post or Courier) to the collection of payments and invoicing and in no other case will be transferred to third parties. The subject responsible for archiving and processing data is Gaia Velli

    The data collected will be processed in paper form or on electronic media for all the purposes necessary for the execution of orders and the sending of periodic information (Newsletter information) if you have made an explicit request. In all these cases, the provision of data is optional, but consent to the processing of data is essential for the performance of these operations.

    Gaia Velli adopts the appropriate security measures provided by the code for the protection of personal data, aimed at ensuring maximum security and confidentiality of personal data processed. Pursuant to art. 7 of the code for the protection of personal data, you are entitled to obtain confirmation of the existence or not of personal data concerning you, and their communication in intelligible form; indication of the origin of personal data, of the purposes and methods of processing, of the logic applied in case of treatment carried out with the aid of electronic tools, of the identification details of the data controller, of the persons in charge and of the designated representative, subjects or categories of subjects to whom personal data can be communicated or who can learn about them as appointed representative in the territory of the State, managers or agents. You have the right to obtain the updating, rectification or integration of data, cancellation, transformation into anonymous form or blocking of data processed in violation of the law, including those that do not need to be kept in relation to the purposes for which the data were collected or subsequently processed, the attestation that the above operations have been brought to the attention, also with regard to their content, of those to whom the data have been communicated or disseminated. You have the right to object, in whole or in part, for legitimate reasons, to the processing of personal data concerning you, even if pertinent to the purpose of collection, to the processing of personal data concerning you for purposes of sending advertising or sales material direct or for carrying out market research or commercial communication.
    To protect your privacy to the maximum, the products ordered on our site will arrive in an anonymous package, without detailed information on the content (excluding some types of foreign shipments, for which detailed indication of the content is required in the document transport).

    13- Cookie policy

    By making use of the website www.gaiavelli.com (hereinafter, for the sake of brevity, “the Site”), you are consenting to the use of cookies in accordance with this Cookie Policy . If you do not wish to consent to such use, you must set up your own navigation program appropriately (with the instructions you find below) or do not use the Site. If you decide to disable cookies set by the Site, this may prevent the correct operation.

    What are cookies?

    Cookies are sets of data that can be sent from a website to your browser, and saved on your computer (or other devices enabled to browse the Internet, for example smartphones or tablets).
    A cookie contains the name of the website from which the cookie comes from, the “expiration” of the cookie (ie how long it will remain on your device), and a value, which is usually a unique identification code.
    Cookies are safe: they are not executable codes, they contain only the information written by the website, and can only be read by the site that created them.

    Cookies can be used in different ways: as an aid to navigation on a website, or to allow some advanced features (such as e-commerce carts, password protected user areas), to store user preferences related to the website (for example the language), for statistical purposes, as a tracking and profiling tool to display advertisements relevant to the user’s interests, and much more.
    For more information on cookies, see www.allaboutcookies.org (in English).

    Types of cookies

    There are two types of cookies: “session” cookies and “persistent” cookies. Session cookies are temporary cookies that remain stored on your device until the moment you leave the website or close the browser. A persistent cookie remains on your device even after the browser is closed, until the set expiry date or until it is deleted by the user.

    Third-party cookies
    Third-party cookies are cookies set by a website other than the one you are currently visiting. For example, if a site contains a “Like” button on Facebook, that button may set a cookie that can be read by Facebook.
    If a user believes that this may be a source of concern and interference in their own privacy, they can disable third-party cookies in their browser settings.
    For more information on the use of cookies for profiling, please visit www.youronlinechoices.com

    Cookie management
    There are several ways to manage cookies and other tracking technologies. By changing your browser settings, you can choose whether to accept or reject cookies, or receive a warning before accepting a cookie from the websites you visit. You can decide to accept or reject all cookies, or only those of third parties, or those related to one or more specific websites.
    If you use multiple navigation devices, or multiple browsers, the setting must be made in each of them. Remember that by completely disabling cookies in your browser, many websites will no longer be able to function properly. The ways to manage cookies are different for each browser. For more information, refer to the manual or online help for each browser, or to the following sites: Microsoft Internet Explorer , Mozilla Firefox , Google Chrome

    These are the cookies used on the www.gaiavelli.com website:

    • Session cookies: this is a technical cookie used to ensure certain functions of the Site (for example, the order process and the memorization of any login made by registered users).
    • Persistent cookie : it is a technical cookie used to store the contents of the shopping cart.

    Both cookies are strictly necessary for the operation of the Site, and not subject to prior consent, as they are essential to ensure the services requested by the user. Cookies are anonymous and do not contain any personal data.

    • Third-party cookies: www.gaiavelli.com uses some features made available by Google (Google Analytics, system of statistics on site visits). These features could lead to the creation of third-party cookies on the user’s device. For these cookies, refer to the related cookie policy, available at the addresses that follow, and to the removal and blocking methods mentioned above.
    • Google Analytics
      Google declares that Google Analytics cookies contain no personal data about the user, and that they do not associate the user’s IP address with any other data held in order to obtain a more detailed user profile. Moreover, as www.gaiavelli.com does not use any advertising services, Google cookies are not used for profiling, tracking, or targeted advertising. Google Analytics Cookie Policy

    14- Address and ownership of the website

    The website www.gaiavelli.com is owned by Gaia Velli

    These are the company’s contact details:

    Gaia Velli
    Address: Via FS Abbrescia, 102 – 70121 Bari
    Telephone: +39 3495638280
    Email: info@gaiavelli.com
    VAT number: 08163900726